Warranty Manager

ESSENTIAL FUNCTIONS AND BASIC DUTIES
• Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
• Record and process claims using manufacturer and concessionaire systems and procedures, using their references and control data to transmit all such claims for payment.
• Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
• Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.
• Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible.
• Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
• Inspect parts returned under warranty and maintain a record of such inspections.
• Control all filing and archiving of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturer’s/concessionaire’s warranty auditor.
• Manages/monitors aftersales section, budget setting & planning to meet management given targets.
• Proposal for the warranty claim department organizational structure.
• Record, check and process all claim information in line with manufacturer conditions.
• Process and reconcile claim settlement paperwork received from manufacturers and concessionaires.
• Investigate and query unsettled and short paid claims and assess their causes.
• Record, supervise and control the systems for parts returns and inspections.
• Control the system for the receipt and recharging of specialist repairs.
• Review machine and warranty reserve amounts for compliance accounting guidelines;
• Identify machines to self-insure.
• Develop and monitor reports for reimbursement rates, service letters, claim and vendor activity as well as expense management;
• Manages daily operations of warranty department including work load, WIP, OEM compliance and other warranty issues or concerns;
• Ensure the reconciliation of all warranty receivables with payments within the appropriate weekly accounting schedule and that the appropriate posting of all credits and charge backs is performed;
• Ensure warranty staff are kept abreast of all warranty policy and product changes and the dissemination of such information with the branch network;
• Help ensure that warranty return parts are stored in a safe and secure manner and no present danger to staff and manufacturer/concessionaire warranty audit staff.

Administration
• Help ensure efficient progress of warranty jobs through the workshop.
• Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
• Liaise with manufacturer’s/concessionaire’s representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturer’s/concessionaire’s warranty auditors in reviewing the dealership’s records.
• Develop and monitor reports for reimbursement rates, service letters, claim and vendor activity as well as expense management;

Job Details

Preferred Candidate

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