Retail Manager (Luxury Footwear Division) - Executive Solutions

ROLE AND RESPONSIBILITIES

Stock Management

• Review stock level with stock control and Division Manager and implement actions accordingly
• Follow up with the Sales Manager to ensure optimization of the stock level usage
• Participate in setting up the purchase plan
• Ensure all team members are following the established procedures of ordering/ transfer

Strategy

• Develop and conduct the implementation of goals, objectives, policies, procedures and work standards

Marketing

• Coordinate with brand managers and the Marketing Department on the yearly plan suitable for the market and as per the supplier’s calendar
• Develop with the Marketing Manager the yearly calendar and oversee marketing activities implementation
• Recommend to the Marketing team on marketing mix and new openings for shops, and ensure smooth implementation.

Reporting

• Attend Managers’ meetings to review the shops performance: sales achievements, marketing activities, staff training and provide reports to high Management in a concise informative manner
• Record, monitor and analyze market trends, competitor activities; provide action plans and follow up on implementation.

General Operations

• Monitor and direct daily operations to ensure that goals and objectives are met in term of sales targets, margin and profit and take corrective action when necessary
• Approve brand mix and oversee smooth implementation of opening, closing and renovation of shops and often get involved with the buying process
• Maintain smooth relationships with the suppliers and business partners to ensure that overall growth of the division is aligned with the company’s strategy
• Promote customer service excellence by running surveys and analysing benchmarks.

Man Management

• Make recommendations on hiring, termination, promotion and discipline as required
• Attend Managers’ meetings to review the shops performance and provide regular feedback to Sales Manager
• Ensure the best level of customer service, recommend action plans, coordinate implementation and monitor follow up
• Support HR in the recruitment process of all Shop Staff within his/her operation
• Manage, engage and guide the team reporting to him/her
• Conduct the appraisal and assessment of own team members
• Set the objectives and budgets for own team members and ensure their accomplishment
• Responsible for coaching and training own team members, and formalise and follow up on each team member’s Individual Development Plan, in coordination with the employee and HR
• Ensure identification and proper development and recognition of Talents within his/her unit.

Buying

• Coordinate with Shop/Store Managers to provide Brand Managers with detailed monthly and end of season qualitative and quantitative reports on Boutique sales
• Attend buying session with the commercial team if required, Prepare post buying reports and attend buying reviews

This role will also handle responsibilities for opening jobs, and maintaining an efficient customer relation management system.

Job Details

Preferred Candidate

Apply Now - Jobs in Kuwait - Management Jobs in Kuwait - Search All Jobs