JOB SUMMARY
The Queue System Supervisor is responsible for the smooth flow of the OPD medical appointments through the use of Queue Management System (QMS), following the Hospital policies. He/ She ensures satisfaction of patients and service level performance across all assigned areas. Provides regular insights and feedback to the Hospital Management relating to patient response/behavior, system implementations and Front Desk Team performance and support to the system.
DUTIES & RESPONSIBILITIES
Operational & Financial Responsibilities
• Maintains established departmental policies & procedures, objectives, quality assurance program, safety environmental and infection control standards
• Monitors all aspects of Queue Management Technology to ensure service levels are maximized and the call-answer percentage meets projected figures
• Oversees real-time management of Front Desk Team availability and performance on the queue
• Manages daily shrinkage in the QMS
• Records daily trending, team availability, patient response and other performance insights.
• Ensures proactive identification of issues that may impact patients.
• Logs faults identified promptly and accurately to align with the HOD for further actions
• Provides guidance and feedback on solutions and scripting
• Maintains ongoing communication alerting progress and resolution of reported incidents
• Maintains and fosters effective customer services with patients and the public.
Job Details
| Date Posted: | 2014-07-31 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Support Services |
| Company Industry: | Healthcare, Practitioner and Technician |
Preferred Candidate
| Career Level: | Mid Career |
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