Job Purpose / Responsibilities -
The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.
Key Behaviours, Skills & Aptitude
• Plans, directs, coordinates and controls the total number of incoming calls from existing customers
• Attends to enquiries from new prospects and makes outgoing calls
• Opening new job cards related to the service center
• Solving customers problems related to delivery and showroom
• Conduct customer satisfaction surveys
• Forward customer complaints by email to call centre supervisor
• Execute telemarketing campaigns
• Ensure proper call execution in order to maintain highest quality customer service and increase sales
Job Details
| Date Posted: | 2013-08-05 |
| Job Location: | Kuwait |
| Job Role: | Support Services |
| Company Industry: | Automotive; Customer Service; Support Services |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Kuwait |
| Degree: | High school or equivalent |
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