SERVICE MANAGER

The service manager should be a capable leader, with the ability to organize, train and supervise personnel. He must be capable to manage the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs, He must have heavy machinery experience specially Tower cranes & Batching planets.

Principal Responsibilities:
- Build and develop a market for service work.
- Supervise and control work load of service technicians.
- Schedules service work according to priority and maintains an orderly flow of work.
- Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
- Handles customer complaint problems pertaining to service and repair work.
- Supervises the training of service technicians with in-house training programs.
- Maintains in good condition all service tools and service vehicles.
- Responsible for keeping shop area clean& seafty.
- Responsible for the safety of service technicians and maintaining a safe working environment in the workshop area and reporting all accidents to Human Resources immediately.
- Develops service advertising and promotion programs.
- Assists sales manager, evaluating trade-ins.
- Orders and maintains adequate supplies and parts for service department inventory.
- Responsible for drafting department sales and operating budget.
- Works in co-ordination with Parts, Office, Sales and Management.
- Make sure warranty claims are processed and forwarded to supplier.
- Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution.
- Inspects all completed work turned in to the Service Department as is appropriate.
- Helps service personnel diagnose troubles if they do not know the problem or cannot find it.
- Will work with the parts manager to establish a basic parts list for certain overhaul jobs.
- Responsible for issuing purchase orders for the service department.
- Make sure job tickets are properly punched in and out on time clock
- See that job tickets are promptly charged out, both customer and internal.
- Prepares personal/vac/sick reports for Service Department personnel.
- Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner.
- Maintain service library.

Job Details

Preferred Candidate

Apply Now - Jobs in Kuwait - Engineering Jobs in Kuwait - Search All Jobs