An Outbound Supervisor oversees the outbound operations of Call center in order to promote and sell ASG products and ensure achieving highest Customer Satisfaction Index.
• Assign tasks and targets to Team Leaders, follow up on targets and review performance against targets.
• Introduce new selling concepts by enhancing the portfolio of call center activities in order to maximize revenue.
• Participate with Manager, CRM in the review and implementation of policies and procedures.
• Oversee the data standardization, collection and updating exercise of customer demographic and psychographic information.
• Ensure updating team on various ongoing promotions, Call Center activities etc…
• Monitor calls and system workflows to ensure achieving defined SLAs and minimization of errors.
• Attend to customer queries and resolve escalated customer complaints.
• Educate team on new products and services, sales techniques by disseminating information as per the required time lines.
• Monitor and conduct monthly performance reviews meetings with the Team.
• Review workflows, processes, policies and identify areas for improvement and set and follow up on action plans.
• Prepare duty roster in order to meet the operational needs and secure Manager, CRM approval.
• Prepare periodic reports on various outbound operations to submit to Manager, CRM for further action.
Job Details
| Date Posted: | 2013-09-02 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
| Joining Date: | 2013-10-01 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Baccalauréat / Diplôme supérieur |
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