To deliver desktop services and support related to every service & system supported by Information Technology from a centralized location. The centralized support team is aimed at maximizing the capability of the IT tools and systems to support our customer base remotely and the on-site support of head office employees.
Key Accountabilities:
• Management and support of Client Management Suite platform (Symantec Altiris). Including
PC imaging, patch management, software deployment, asset control, software deployment.
• Quick & efficient handling and resolution of incidents & service requests.
• Develop knowledge of client business & IT environment with the goal of decreasing calls to
IT, increasing first time fix resolution.
• Drive third party service providers to resolve service and support calls within defined SLAs
and provide customer alternatives in the meantime.
• Maintain high customer satisfaction levels through options based resolutions as well as
minimizing waiting time and interruptions to service.
• Lead a team of Desktop Support Technicians and Specialists to effectively deliver the best
support and service possible.
• Ensure stock levels for all frequently used items are kept at a maintainable and low enough
level to provide business with instant responsiveness however stock is not sitting for longer
than 30 days.
• To perform out of hours duties as directed and required to meet customer demands.
Job Details
| Date Posted: | 2014-04-30 |
| Job Location: | Kuwait |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Kuwait |
| Degree: | Bachelor's degree / higher diploma |
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