1.Manage and organize support tickets coming through web portal, email, phone or on person to person basis promptly and effectively.
2.Provide technical support over the phone to all IT users when possible.
3.Provide technical support for end user occasionally in person.
4.Take ownership of a call and seeing it through to closure.
5.Investigate and implement ways to reduce user complaints & problems.
6.Ensure that all call details are captured and entered in the logging software.
7.Update support documentation.
8.Making sure that all calls & requests handled by technicians are completed within agreed time scales.
9.Follow up with end users to make sure their problems have been completely resolved.
10.Prepare Email IDs for new User.
11.Create new users’ profiles and modify existing ones to gain access to the network.
12.Provide reports from the Service Desk system to division head.
13.Office work as assigned and other task which are assigned on daily basics.
Job Details
| Date Posted: | 2014-07-17 |
| Job Location: | Al Ahmadi, Kuwait |
| Job Role: | Technology/IT |
| Company Industry: | Engineering; Construction |
Preferred Candidate
| Career Level: | Mid Career |
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