Officer Customer Care - Corporate Functions - Kuwait - M.H.Alshaya

Corporate Functions:

Customer Care currently operates in eleven countries across the Middle East and North Africa and works closely with colleagues in Russia, Turkey and Central Eastern Europe to help build consistent customer service standards and experience across Alshaya. 

The Customer Care Team ensure great customer service is at the heart of Alshaya's business, the team captures and analyses customer feedback and experiences through a number of initiatives and run support, incentive and training activities to consistently improve the customer experience and ensure a fast and first class service recovery when needed.   In addition the Team manages a number of internal programs to identify and recognize individuals who have demonstrated excellence in customer service. 

The Role:

The role of a Customer Care Officer is primarily focused on providing top notch customer assistance. The officer will respond to various inquiries which include sourcing, scheduling, deploying and debriefing.  You will also assist Area Managers with the daily operations of the division and bring about new initiatives to solve challenges. 

Routine responsibilities include:
* Collecting, processing and communicating relevant data in a timely manner
* Creating and maintaining accurate files and reports
* Ensuring department complies with relevant policies, procedures and guidelines
* Act as an ambassador for the department and the company at all times
* Develop internal and external relationships to benefit the business.

Job Details

Preferred Candidate

Apply Now - Jobs in Kuwait - Customer Service Jobs in Kuwait - Search All Jobs